LEADER SYSTEMS PRIVACY POLICY

Lawful Basis for Processing

Leader Systems processes information on the basis of “Consent” and for our fulfilling our legitimate business interests; “Legitimate Interests”. We will not process information about an individual without their direct consent for us to do so or where it isn’t a natural process of us going about our business.

PRIVACY NOTICE

Leader Systems  (We’, ‘Us’ or ‘Our’) know that you take the privacy of your information and how it used and shared very seriously and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. This notice describes the Leader Systems privacy policy and how we aim to repay the trust you have shown by sharing your personal data with us.

This policy applies to all the websites we operate, our use of emails and text messages for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We may update this privacy policy from time to time by publishing the amended version on our website. Where necessary, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy. We will post this notice on our website and/or send you the notice by email/attached to a general email.

Who we are.

In this policy, whenever you see the words ‘, it refers to Leader Systems, 3 Hadrians Way, Glebe Farm Indst Est, Rugby, Warks, CV211ST . For the purposes of the Data Protection Act 1998 (‘DPA’), we are a data controller in respect of the personal information that we collect and process about you as described in this privacy policy.

Leader Systems is a privately owned fire alarm and life safety systems specialist based in Rugby Warks and supporting customers across the UK. Our established family business, with a reputation for high standards, was founded over 35years ago and today We employ over 45 people.

Information We collect

We will only ever collect the information We need – including data that will be useful to help improve Our services.

We may collect and process the following data about you:

1. Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on Our web site (www.leader-systems.co.uk) and/or when you contact Us via telephone, post or email and includes information provided when you:

• request a quotation;

• enquire about a specific products or services;

• request a call back;

• submit a question to Us or provide Us with feedback.

2. Details of your visits to Our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps Us to determine how many people use Our sites, how many people visit on a regular basis, and how popular Our pages are. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual. It simply allows Us to monitor and improve Our service.

Leader Systems will not send you unsolicited emails or other communications (other than in the course of carrying out Our legitimate business activities).

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and the purpose for which we use them please see our cookie policy. If you want to disable cookies please refer to your browser help.

How We use the information We collect

We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:

1. To ensure that content from Our site is presented in the most effective manner for you and for your computer;
2. To provide you with information about Our products, services, offers or technical developments that you request from Us or *which we feel may interest you (*but only where you have specifically consented to be contacted for such purposes);
3. To ensure the ongoing safety and care of your fire alarm and associated life safety systems we support on your behalf.
4. To contact you regarding your feedback on Our products and services supplied which may be used for marketing, research and analysis. 
5. To help Us identify you when you contact or visit Us.
6. For general administration purposes.
7. To help Us improve the quality of Our products and services
8. To help Us recover debts.
9. To carry out analysis and customer profiling.
10. When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, etc.), we retain such information and our responses to you in the records of your account.
11. When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described above, you have the right to object to this processing. For more information on your rights please see “Your Right” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your *consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.

For example, when you request product information, you can tell Us when you provide your details if you do not want to receive any other information from Leader Systems or Our partners, or you can let Us know how best to get in touch with you with information that may be of interest.

If you do not wish Us to use your data as set out above, or to pass your details on to third parties for marketing purposes, please leave the relevant boxes, situated on the form which We used to collect your data, blank/unticked.

If you no longer wish to receive email or other promotional materials from Us, you may opt-out of receiving these communications at any time by one of the following methods:

1. by replying to the email with ‘unsubscribe’ in the subject line;
2. by using the opt out boxes on the response form and submitting it;
3. by writing to <the address as noted above>;
4. by calling us on <01788 542220>.

The range of products and services offered by Leader Systems or selected business partners include, but is not limited to:

The supply, installation and maintenance of fire alarm and other associated life safety systems and services.

Sharing your information

We may share your information for any of the purpose set out above with any division within Leader Systems, carefully chosen business partners who provide products or services through Leader Systems and Our service providers and agents who perform services on Our behalf, such as third party suppliers and manufacturers.

We may also disclose your personal information to third parties, if We are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of Leader Systems, Our customers or others.

Data security

Information is stored by Us on computers located in the UK. We will not knowingly transfer your data outside the European Economic Area. We may also store information in paper files.

Leader Systems have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. In the unlikely event that our data security measures are breached Leader Systems have documented procedures in place to manage that breach. For copies of this procedure and other data security documentation these are available from our Data Protection Officer via dpo@leader-systems.co.uk.

Leader Systems take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst We do Our best to try to protect the security of your information We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as We need it to provide you with the goods, services or information you have required, to administer your relationship with Us, to comply with the law, or to ensure We do not communicate with people that have asked Us not to. When We no longer need information, We will always dispose of it securely, using specialist companies if necessary to do this work for Us.

Job applicants, current and former Leader Systems employees

When individuals apply to work Leader Systems, we will only use the information they supply to us with their consent and to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be destroyed or deleted.

Once a person has taken up employment with Leader Systems, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Leader Systems has ended, we will retain the file in accordance with the requirements of our retention schedule and then securely delete it.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request Us to restrict the process and where our systems allow, the right to access a copy of the information We hold about you (a subject access request).

If you wish to exercise any of these rights please contact the Data Protection Officer in writing at Leader Systems at the address listed above or by emailing dpo@leader-systems.co.uk

For more information about your rights under the Data Protection Act contact the Information Commissioner’s Office www.ico.org.uk